We are pleased to welcome you on the homepage of our working unit. You will find all information and updates on our research and teaching program here.
Customer interactions constitute a pivotal aspect of service professionals' job satisfaction. However, not all interactions are congenial and straightforward. From time to time, service employees are tasked with managing discontent, anger, or frustration from customers, necessitating the undertaking of emotional labor. In our current project “STRIKE”, we are investigating how the emotional resilience and emotional work skills of employees in the retail sector can be trained.
You can find information about the project at: https://respectwork.de/
On 18 June 2024, as part of the seminar “Applied research methods in work, organizational and business psychology”, we were invited by the Federal Institute for Occupational Safety and Health (BAuA) to visit the German Occupational Health Exhibition (DASA) in Dortmund. The highlight was the preview of the new exhibition on interaction work, which will celebrate its official opening on September 5, 2024.
Many organizations offer mental health training, such as mindfulness or resilience training, for their employees. This study examines the motivation of employees to participate in company measures to promote mental health. Interested in participating? Click on this page and you will be taken directly to our study. We will raffle off three 30-euro gift vouchers among all participants. (Study in German language only)
