We are pleased to welcome you on the homepage of our working unit. You will find all information and updates on our research and teaching program here.
Customer interactions constitute a pivotal aspect of service professionals' job satisfaction. However, not all interactions are congenial and straightforward. From time to time, service employees are tasked with managing discontent, anger, or frustration from customers, necessitating the undertaking of emotional labor. In our ongoing study, we analyze the impact of such emotional labor on task execution and physiological stress markers.
Assist us by becoming a participant and taking part in our ongoing study. For further inquiries about the study or participating as a subject, please feel free to reach us via email at apag@ruhr-uni-bochum.de.
Time pressure at work does not only have negative effects. An approaching deadline can also motivate us to perform better, which in turn is associated with pride and satisfaction. But what happens when time pressure arises for unnecessary reasons or is experienced as illegitimate. Check out our new publication on time pressure illegitimacy in the European Journal of Work and Organizational Psychology.
In this current study, we want to find out which demands at one's job are particularily stressful. In partiular, we look at the tasks we are supposed to do and tasks we are not given, for whatever reason. If you are currently employed, we would very much appreciate your participation in our study.
More and more employees feel obliged to be available for work even in their free time. Incoming emails or online messages are often answered in extremely short periods of time, making it difficult to successfully detach from work. In our current diary study, we attempt to examine the dynamics of smartphone use after hours. Are you also affected by high availability expectations? Then take part in our study and share your experiences with us.
