Our Current Research Topics and Projects

In our work unit, we addresses the following four topics:

Service Work and Emotional Labor

Serice employees have to cope with specific job demands, as their job is characterized by interactions with customers. We examine the antecedents and consequences of these requirements.

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Organizational Change and Change Management

Organizational change is present in every industry sector today. We examine the conditions under which change can be achieved successfully, which measures are effective and which types of change should be accompanied by which supporting instruments..

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Work-Related Use of Information and Communication Technologies

Mobile devices allow us to be available anytime and anywhere. This blurs the boundaries between work and private life. We want to find out how people deal with the blurring of boundaries, which aspects of extended availability and device use stress us out and which ones benefit us, and what role the home office plays in our work.

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Positive and Negative Consequences of Work Stress

We investigate to what extent and for how long stressors such as time pressure, high concentration requirements, etc. motivate us and under what circumstances we suffer from them.

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